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Open to the Community of Antioch

Fraud Protection

Fraud Alert Management (FALCON)

Protecting our members from fraud is a top priority for Antioch Community Federal Credit Union, your ACFCU Visa Debit Card provider. To give you additional card security, we use the Visa Fraud Alert Management detection system (FALCON) which continuously monitors your ACFCU Visa Debit Card activity to help identify and prevent fraudulent transactions on your account.

If suspicious charges or transactions outside of your normal spending pattern appear on your card, you may receive an automated phone call from Fraud Alert Management (FALCON) on behalf of ACFCU to verify the charges. You will be asked to verify the charges.

To verify your identity, you may be asked to provide personal information such as address, birth date and confirmation of the last four digits of your social security number. You will never be asked to provide your full social security number, ACFCU Visa Debit Card number, account number, or PIN.

If Fraud Alert Management (FALCON) is unable to reach you directly, they will leave a message identifying themselves as Visa Fraud Alert Management (FALCON) calling to verify transactions made with your ACFCU Visa Debit Card. To ensure this call is legitimate, Visa Fraud Alert Management (FALCON) will always provide 1-888-241-2440, Outside of US: 1-909-941-1398 as the toll-free call back number.

If Visa Fraud Alert Management (FALCON) is unable to contact you regarding the suspicious charges on your ACFCU Visa Debit Card, your card may be temporarily blocked to prevent any fraudulent activity. The block will be removed once Visa Fraud Alert Management (FALCON) is able to confirm with you that the charges are legitimate.


Location
301 G Street
Antioch, CA 94509
(Corner of 3rd & G Streets, Downtown)
Map/Directions
Contact Information
Tel: 925-757-1320
Fax: 925-757-1486
Lost or Stolen Debit Card: 888-241-2510 Outside US: 909-941-1398
Hours
Mon-Thur 9:00 a.m. to 4:30 p.m.
Fri 9:00 a.m. to 5:00 p.m.
Bank Routing Info
Antioch Community
Federal Credit Union
Routing Number: 321171427

Copyright 1999-2014 Antioch Community Federal Credit Union All Rights Reserved.